FAQs

Are you feeling a little lost?

Read through the frequently asked questions to gain some insight.

  • The salon operates without fixed hours, as each of our artists sets their own schedule. When you go to book online, you will see your preferred artist’s current availability.

  • To ensure the best experience for both our clients and artists, our robot receptionist handles all appointment bookings online. This allows us to maintain clear communication and protect our artists' schedules. Thank you for your understanding!

  • Don't worry, it happens to the best of us. Please inform your stylist as soon as possible of your expected arrival time.

    Remember, our service pricing is based on the scheduled time, starting from the appointment reservation, not your arrival time.

  • We have a strict 24-hour cancelation policy. This isn’t anything personal; it’s just business. Our policy is in place out of respect for our guests and to protect our team.

  • A consultation is required for all New Guests. The timing is wrapped up into all options labeled “New Guest.” To prevent a disappointing message about rescheduling, please only schedule New Guest Services.

  • We don't stock retail products in the salon, but you can purchase them online and have them delivered to your front door!

    If you’re seeking product recommendations, be sure to reach out to the one who knows your hair best, your trusted hair artist. 

  • Be sure to check your email inbox and your junk folder for a confirmation email concerning your booking at Beauty Junkie. If you do not find an email, something has gone wrong and you will need to go through the scheduling process again.

    • Click the Book button under your preferred artist.

    • Take a moment to read the session descriptions before diving in.

    • Select your session.

    • Select a date and time.

    • Follow the prompts from there.

  • If you need to get in during a time when your stylist is busy with other guests, opt for another artist. All of the artists at Beauty Junkie keep current records of your color formulas just for these occasions. Each of them is more than happy to share your formula and your love with the other trusted stylists in our shop.

    Some stylists do not accept online bookings or their online scheduling is restricted. If this is the case, just reach out to your preferred artist directly.

  • We apologize for this snafu. What has happened is we installed a new system for scheduling appointments. Even though it appears that this is part of our website, it is actually a separate piece of software that is integrated here for the convenience of booking appointments in the location you are familiar with. Since it is new, it requires a new account. Simply click the link that says “I don’t have an account” and set up a new one. Again, we are sorry for the inconvenience.

  • Yes, we are! Are you a stylist looking to grow? Do you positively vibe with our culture? Check out our career page.

General Questions

  • Absolutely not. That would be a logistical nightmare.

    We provide an estimated session time based on your hair goals. If we exceed the quoted time, you won't pay more; it’s our responsibility.

  • Yes. Our minimum session is 1 hour. If you are used to spending less than this amount of time in the salon, we understand.

    • The extra time can be filled with extra love.

      • dry or damaged hair treatment

      • iron-work

      • straight razor neck shave (This is only if your artist is a licensed barber. We have at least one barber, our owner, on staff at all times. )

    • If you are in a hurry and your artist can complete your goal early, you are not required to remain in the salon for the duration.

      • Let your artist know ahead of time that you are in a hurry. They will let you know if a faster pace is an option or not.

  • Standard Wet Haircuts:
    Arrive with your hair clean and styled as you normally wear it.

    Dry Curly Haircuts:
    This preparation is a little more complex. Please refer to our blog post on the subject.

    Hair Color/Highlights:
    Arrive with your hair clean, dry, and, styled as usual.

    Vivids or Platinum Blonde Services, requiring lightener applied on the scalp:
    Do your best to avoid washing your hair for approximately 2 days before your appointment, and arrive with your hair dry.

  • We sure do. Regardless of age each client has a one hour minimum, and children under 13 must be accompanied by someone not having a service done.

  • No. Each artist has services they specialize in, hard no’s, and everything in between. If you’re curious about who does what, check out the info on our Booking & Services page.

  • Services are classified by session time. This means that guests are scheduled and charged by the session, not by trending prices, age, or gender.

    There are a few things you can do if you are unsure about the timing of your appointment.

    • If you’re torn between different session durations, opt for the longer time. We can edit it from our end if need be.

    • Book a shorter session for a consultation.

    • Contact your preferred artist and they will happily put you on the right path.

  • You bet! There are no separate sessions or prices for different genders. If they have hair, we will cut it. Look for a session time that includes a haircut as a service option.

  • There are a few ways you can go about this puzzle.

    • Set up a session for a consultation. We love to chat about hair!

    • Contact your artist directly to inquire about timing.

    • Select a session that mentions the word “transformative.”

    No matter how large or small the transformation is, extra time is needed to form a plan of action before diving in.

  • A “trim” is a haircut meant to touch up an existing style. If you have been to your artist before, look for a session option that mentions “Existing Guest Haircut.”

  • We reserve maintenance appointments for existing clients only. Please, contact your artist directly and ask them how to book a maintenance session.

  • Instead of a tip, we'd love it if you would show your extra appreciation by recommending us to your friends, mentioning/following us on socials, and sharing your experience with the world by writing a killer review! Don't forget to include your artist's name in your review. 😉 

  • Your love for your hair is our priority. If you're not completely happy, we'll gladly make adjustments within 7 days of your appointment. Simply contact your artist to schedule an Adjustment Appointment.

  • Reach out to your preferred artist directly and they will happily put you on the right path.

Services & Pricing Questions